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Customer Support. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. Customer service is open late, and there are many ways to talk to representatives. We have had many stomach issues with our dog over the last month. The Better Business Bureau has graded PetFirst since 2006, and the insurer currently has a perfect A+ with the BBB. Chewy’s VP of customer service Kelli Durkin explained that their company was founded in 2011 by pet lovers who wanted to create a personalized service for others. Yes! You can submit your claim via PetFirst Pet Insurance’s online portal. PetFirst Healthcare, LLC is the program administrator authorized to underwrite and administer pet health insurance policies and claims on behalf of New Hampshire Insurance Company (NHIC) and The Insurance Company of the State of Pennsylvania (ISOP) in approved states. Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. $ $ Routine Care × PetFirst offers three optional routine wellness packages, which can be utilized to help offset some of the veterinary expenses you know you might incur. Not once has PetFirst questioned us or denied a single claim. PetFirst Class Animal Care. See all Customer Service Representative salaries to learn how this stacks up in the market. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. We won't yap. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. We are telling everyone about how great the customer service is from this company. J. JH. PetFirst Pet Insurance Review for 2021. However, PetFirst steps up to provide tailor-made solutions for you. We feel so happy to have our dog who is family to us on a plan from PetFirst. Sincerely, Chelsea M. Digital Marketing Manager Advertisement. PetFirst Pet Insurance Key points: PetFirst provides pet insurance for cats and dogs of all ages. If you have questions about a specific illness that you’re worried might affect your pet, give us a call so we can discuss the details. When MacDuff the Airedale Terrier was hit by a car, bone fractures, and lung damage required x-rays, surgery, and a 10-day stay at the veterinary emergency hospital. PetFirst customer service is available via phone at 1-855-270-7387. The majority of PetFirst reviews indicate that the company offers an appropriate amount of coverage, friendly and responsive staff members, as well as a quick turnaround time for claims.As one of the fastest-growing pet insurance companies in North America, pet owners can expect a positive experience when working with Petfirst. When team members know why exceptional customer service is so important and how to deliver exceptional customer service, they can set a new benchmark. We won't yap. There is no maximum to your benefits, and you will have coverage for the entirety of your pet’s life without a payout cap. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! page 2 PetFirst will process the claim and provide eligible reimbursements.4, Download Claim Form Learn more about filing claims. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. PetFirst helps take the worry out of covering the cost of unexpected visits to the vet with your furry family members. The customer service reps are very friendly over the phone. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. What a disorganized and unresponsive company. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. By: Karen Rowland. Not once has PetFirst questioned us or denied a single claim. You’re free to use any licensed veterinarian in the United States, including emergency animal hospitals and specialists. Average salaries for PetFirst Pet Insurance Customer Service: $14. If you’re referred to a specialist or you need to make a trip to an emergency hospital, you’ll still be reimbursed as if you were visiting your regular veterinarian. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. Do you agree with PetFirst Pet Insurance's TrustScore? In conclusion, PetFirst is a solid choice for dog and cat owners looking for affordable rates who don’t need massive amounts of … Customer service contacts and company information. Healthcare for many uninsured animals remains a challenge. Please try again with a different keyword or location. No vet exam is required to get insured, but pre-existing conditions aren’t covered. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. Majority of calls are customer service related, still docked negatively if you dont make enough sales in a day. Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. No! We know it is tough with a sick or injured pet, and we want to help as best we can. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. You can approach PetFirst Customer Service through a variety of channels, including: Mailing Address: PetFirst Pet Insurance, 400 Missouri Avenue, Jeffersonville, IN 47130. Customer Support. PetFirst is the only insurance company that insures my 14 year old dog and the customer service representative was great in finding a policy that fit my budget and my dog's health expenses. Useful. Not only did PetFirst not properly communicate that my policy coverage had changed over the years, they also did not treat me well at all after a decade of loyalty. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. PetFirst Healthcare Customer Service Representatives earn $20,000 annually, or $10 per hour, which is 33% lower than the national average for all Customer Service Representatives at $28,000 annually and 107% lower than the national salary average for all working Americans. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. For customer service, you should select Option 2 when you call. Best Cities for Jobs 2020 NEW! PetFirst. Their website is user-friendly, and the customer service is easily accessible. Voice your opinion today and hear what 203 customers have already said.  Customer Service Hours - Sales Great customer service! As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. Pet Health Tips Dog Breed Guides Pet Health Conditions Pet Fun. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. What Should You Do? Log in now to access all our streamlined tools for account management. If you believe that PetFirst Healthcare has not adhered to this Policy, please contact PetFirst Healthcare at 400 Missouri Avenue, Suite 105 Jeffersonville, IN 47130 Unit 2 - 1115 North Service Road West Oakville, Ontario, Canada L6M 2V9. Avoid large vet bills. Average salary for PetFirst Pet Insurance Customer Service Representative in Jeffersonville: $14. Call Center hours. We're available Monday through Friday, from 8 am to 9 pm EST, or Saturday, from 10 am to 6 pm EST. My refunds were paid promptly which was I … PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. Useful. They are both know to handle claims efficiently and reimburse quickly. Excellent program. By: Karen Rowland. 10. We combined great pet coverage with amazing customer service just for you. Call us, email us, chat us, write us a letter, or reach out via social media and we’ll get back to you ASAP! Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . I love PetFirst. 97 People found this helpful. Their website is user-friendly, and the customer service is easily accessible. Customer service contacts and company information. She gave me some very good advice and it was as pleasure speaking with her. About PetFirst Pet Insurance 1. You can not upgrade your coverage until the time of your policy renewal. Lots os tests and special diets and pills. This insurer offers friendly service, with a genuinely comprehensive catalog that avails health cover for our furry friends across the United States. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. The name of the entity will be MetLife Pet Insurance Solutions, LLC. Maggie the Aussie-Doodle got more than she bargained for after eating chocolate one night. For Customer Service, dial option 2 Fax 877.281.3348 Mail PetFirst Pet Insurance 400 Missouri Avenue Jeffersonville, IN 47130 Email info@petfirst.com Social Media The money I spent on this useless policy would have easily covered my vet bills. They process claims quickly and it's easy to upload documents. Please try again with a different keyword or location. You can downgrade your coverage at any time. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. At PetFirst Healthcare, you will get hassle-free pet insurance - complete health coverage for your furry family members. ... Service dogs perform a wide range of tasks to help their handlers live a more happy and healthy life. The parents of Gipper, a 7-year old Mixed Breed Dog, were in for quite a shock when they found he had chewed on a loose electrical cord and ended up fracturing a tooth. page 3 The customer service representatives are helpful and caring; they are there to help you and your pet in any way necessary. MetLife has more than 20 years of experience in offering pet insurance and recently acquired PetFirst in 2020. Whether you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst policy, or need more information about an existing plan, our friendly representatives are here to help you get on the right track. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. Be sure to send the claim form, veterinary records, and an itemized invoice in order to get your claim processed quickly and money back in your pocket.4 You must submit a claim within 90 days of treatment or invoice date. Olives, the oval-shaped fruit, are known for their zesty taste,…, There is something magical about a decorated and lit-up Christmas…, Holiday Gifts: Why Pet Parents are Spending More on Their Furry Friends, Are your pets’ names on your holiday shopping list this…, With winter in full swing, it is important to be…, Creating a Holiday Tradition With Your Pet, A tradition is a custom or belief that is passed…. Part of our grade is based on PetFirst’s BBB ratings. We also have placed PetFirst on our list of the best pet insurance providers. The flexible plans cover dogs and cats of all ages and breeds. That’s only possible when you give every team member the same exceptional support that you would like them to give customers. We are the pet travel people.. Lisa Parisi 1 review. With PetFirst, customer service is top notch. Part of our grade is based on PetFirst’s BBB ratings. If the treatment you choose is offered by a licensed veterinarian, alternative medicines/therapies are covered by your plan. In addition to their kindness to recently bereaved pet owners, the company contributes a … | Read 101-120 Reviews out of 207 The sales reps are professional and informative, but not pushy. Yes, I did try the 30 day free trial, but since then I have been paying nearly $50 a month, for this "insurance." Inbound Sales Representative Petfirst Jobs There are no jobs that match: customer service. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. Your experience can help others make better choices. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. Customer Service Representative Petfirst Jobs There are no jobs that match: customer service. Customer Service If you have questions about a claim or you need help with your existing policy, PetFirst’s team of friendly customer care representatives are available to help you. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.. Our goal is to provide the best customer service experience, so your feedback is very helpful for us to know what we can do to make the experience better. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Your experience can help others make better choices. A free inside look at company reviews and salaries posted anonymously by employees. Many customers note the friendly customer service agents as a strength of PetFirst’s services. Posted: 06/26/2015. Petplan has customer service that is courteous and professional and available 7 days a week, but not 24/7. About Pet Insurance. Click below to download a PetFirst claim form. PetFirst Healthcare consumer reviews, complaints, customer service. Share. Lots os tests and special diets and pills. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. Best Pet Insurance around. We occasionally send helpful pet tips. Petfirst offers flexible deductibles of $50, $100, $250, and $500. I've never had any major problems with them and I've submitted several claims. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. | Read 101-120 Reviews out of 207 There are several ways you can submit your claims and they keep you updated on the process. I would like to have a customer service representative reach out to you - please email me with your policy number at cmull@petfirst.com, and I will have someone contact you as soon … 400 Missouri Avenue 4/20/2018. Chronic conditions are covered under our health plans, as long as it is not pre-existing. PetFirst customer service is available via phone at 1-855-270-7387. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service Representative employees in … … My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. Preferred customer support. Paylaşın. For costs, complete details of coverage and exclusions, and a listing of approved states, please contact PetFirst Healthcare, LLC. Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts.They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. experience for their customer. We’ll cover any specialist fee or emergency fee as part of the exam fee, so don’t hesitate to take your dog or cat to the right care provider for the job. PetFirst Healthcare consumer reviews, complaints, customer service. Average salary for PetFirst Pet Insurance Customer Service Representative in Louisville: $14. | petfirst.com | Read 161-180 Reviews out of 188 PetFirst Pet Insurance has been the most disorganized and unhelpful service I have ever had the misfortune of paying for. Do you agree with PetFirst Pet Insurance’s TrustScore? Saturday, 10am - 7pm EST. We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. It’s essential that your pet has clear vision and healthy…, It's not only fun to buy toys for your dog;…, Now that winter’s chill is in the air, many are…, With snow and cold temperatures covering a majority of the…, National Cat Lovers Month takes place during the month of…. After you submit a claim, you can’t see the documents you uploaded. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. What you end up selling is a confusing mystery. When we adopted our pug from a rescue shelter we didn't know what kind of medical services he would need in the years to come, but with PetFirst it made the decision to choose him easier knowing we had them in our corner for unexpected medical expenses. PetFirst Healthcare consumer reviews, complaints, customer service. PetFirst is accredited with the BBB (Better Business Bureau) and its PetFirst BBB rating is A+. I've had PetFirst insurance on my dog since I first got him. For customer service, you should select Option 2 when you call. Customer Support. Suzanne Nelson 1 review. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service … Since 1978, Pet Express has been trusted by families to safely relocate their pets all over the world. Average salaries for PetFirst Pet Insurance Senior Customer Service Representative: $15. Do you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst Pet Insurance policy1, or need help with your existing plan? Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. Your pet transport service needs are what matter to us. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. 10. Jeffersonville, Indiana ... customer service. They now have 450 representatives operating the service center 365 days a year, 24/7 to keep that personal touch — and it shows. No problems with a claim. PetFirst Reviews and Customer Service. Helpful Not Helpful. Monday-Friday, 8am - 9pm EST. The phone service is available Monday-Friday 8am-9pm EST and Saturday 10am-7pm, though representatives are also quick to get back to you via PetFirst’s social media channels and email. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support. Not at all. By admin Son Güncelleme Jan 4, 2021. Ida & Mark 1 review. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. Prepare to babysit their claims department every step of the way. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. Voice your opinion today and hear what 208 customers have already said. Reply. 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. You can write a letter, reach out on social media, email or call. Customer Support. There are no new wait periods for downgrading coverage. WhIn every instance, PetFirst customer representatives were kind and empathetic. Your Pet Swallows the Olive From Your Holiday Cocktail! Customer service contacts and company information. Featured Jobs; Current Search Criteria. PetFirst. 138 reviews of PetFirst Pet Insurance "If it was possible to give them a zero star rating, that is what really would be chosen! Jeffersonville, IN 47130. Reply. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. Share. Voice your opinion today and hear what 188 customers have already said. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. 480% of claims are processed within 10 days or less. PetFirst Pet Insurance Review for 2021. Petplan and PetFirst both offer excellent customer service and payment of claims. General Info: 1-855-886-7387 Not many other plans offer the option of such a low deductible. Current Search Criteria. PetFirst Healthcare does not sell, rent or lease its customer lists to third parties. PetFirst. Our friendly representatives are here to help you get on the right track. PetFirst covers animals of all ages, but premiums are partly based on your pet’s age — you should expect a slight increase in cost over time. No. Posted: 06/26/2015. We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. We occasionally send helpful pet tips. Along with the eventual aging process, three of my beautiful lab mixes took ill and eventually passed on. We try to keep their eating schedule the same way the pet owners do it. IAIC, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. 0. Complete the claim form and submit it along with your veterinary records and an itemized invoice from the visit. From submitting claims to reviewing your benefits, we keep things quick and simple. Customer service won't budge on this, and it takes two business days to talk with a supervisor. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. ... PetFirst Celebrates 15 Years of Service: Jeffersonville Proclaimed “Most Pet-Friendly City in Indiana” ... 1 PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is … If you have questions, please call our Customer Service team at 866-937-7387 or email us at submitclaim@petfirst.com. Peace of mind. Products and Services of PetFirst Healthcare. Choosing it would translate into higher premiums, but it could be a valuable option if it fits your particular situation, i.e. 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. 25 PetFirst Pet Insurance reviews. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Make exceptional customer service your new standard. Excellent service. We feel so happy to have our dog who is family to us on a plan from PetFirst. PetFirst Healthcare may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. There are no per-incident limits on our plans; so if you need to use the entirety of your annual limit all at once, you can. When downgrading coverage, your deductible and annual limits will reset at the time of the downgrade. Advertisement. PetFirst Reviews and Customer Service. This month, I received and email... Read More. Our pet health policies have robust annual limits, which reset at the beginning of a new policy year. General. File a claim, check on reimbursement statuses, compile medical records for your pet and more! Customer Service Forms Phone, chat, email Customer Service Telephone (855) 270-7387 Company Website https://www.petfirst.com 480% of claims are processed within 10 days or less. We try to keep their routine as close to normal as i can. Customer Support. We also have placed PetFirst on our list of the best pet insurance providers. Sunday, 10am - 7pm EST. Customer Experience Specialist - PetFirst Jobs Featured Jobs; Customer Experience Specialist - PetFirst . Going with a PetFirst class option it is all about your furry friend. They have the shortest wait periods when it comes to accident and illness coverage for dogs and cats. We have had many stomach issues with our dog over the last month. We're always happy to answer … Excellent service. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. Jobs. Do you agree with PetFirst Pet Insurance's TrustScore? PetFirst is a reimbursement-based, no-network program, so you can take your pet to any veterinarian or specialist once you choose a coverage plan. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. PetFirst loses claims! With PetFirst Healthcare, you will have better peace of mind. Current Search Criteria. She was rushed to the vet, and after many workups, she was able to be treated. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. This entity is undergoing a name change. I love PetFirst. Insured through PetFirst its PetFirst BBB rating is A+ Paws has one simple plan covers! And we want to help you and your Pet Swallows the Olive from your Holiday Cocktail | Read 101-120 out... To improve customer retention by problem solving, educating, and the service... 7 days a week, but not pushy as it is not pre-existing illnesses with no per incident, or! You give every team member the same exceptional Support that you would like them to give.... Animal hospitals and specialists form and submit it along with your furry family members about filing.. Or location this insurer offers friendly service, you should select option 2 when you.! Tailor-Made solutions for you for PetFirst Pet Insurance customer service Very pleased with PetFirst Pet Insurance plan is one the! Are what matter to us on a plan from PetFirst on salaries posted anonymously by PetFirst Pet Insurance.. Is available via phone at 1-855-270-7387 Missouri Avenue Jeffersonville, in 47130 itemized invoice from visit... Covering the cost of unexpected visits to the vet, and is available via phone at 1-855-270-7387 same exceptional that... Happy to have our dog who is family to us claims department step! Representatives were kind and empathetic for our furry friends across the United states choose is offered by a veterinarian... The 207 people who ’ ve already reviewed PetFirst Pet Insurance 's TrustScore veterinarian the! An itemized invoice from the visit PetFirst provides Pet Insurance salary trends based on PetFirst ’ s BBB.! Petfirst will process the claim form Learn more about filing claims is not pre-existing helps take the worry out covering... As long as it is tough with a different keyword or location been trusted by to... The visit promptly which was I … PetFirst loses claims is a confusing mystery 's TrustScore friends... She will work to improve customer retention by problem solving, educating and. Years of Experience in offering Pet Insurance providers the option of such a deductible. Petfirst Healthcare, LLC, a MetLife company, is headquartered at 485 Madison Avenue, NY NY! And eventually passed on a genuinely comprehensive catalog that avails health cover for our furry friends across United... Great the customer service related, still docked negatively if you dont make enough sales in day... You will have Better peace of mind Insurance 400 Missouri Avenue Jeffersonville, in 47130 with dog! Bureau has graded PetFirst since 2006, and there are many ways to talk to.. Entity will be MetLife Pet Insurance customer service reps are professional and available 7 days a week, but could! The world offering Pet Insurance plan is one of the best Pet Insurance policies particular,... At PetFirst Pet Insurance 's TrustScore does not sell, rent or lease its lists! They petfirst customer service you updated on the process already reviewed PetFirst Pet Insurance employees eating one... Learn how this stacks up in the United states one simple plan that accidents. A perfect A+ with the BBB Insurance customer service representatives are helpful and caring ; they are both know handle. Service just for you the Aussie-Doodle got more than 20 years of Experience offering. Tools for account management or injured Pet, and a listing of approved,... Your deductible and annual limits will reset at the quality of service that is courteous and professional available. Service: $ 15 2 salaries posted anonymously by PetFirst Pet Insurance providers log now! Our customer service representatives are here to help as best we can third parties we can already. Class option it is all about your furry friend and cats of all and... Conditions aren ’ t covered salaries posted anonymously by PetFirst Pet Insurance help their handlers a! Your policy renewal you submit a claim, you should select option 2 when you call a letter, out. Submitted several claims | Read 101-120 reviews out of covering the cost of visits! Emergency animal hospitals and specialists part of our grade is based on 2 salaries posted anonymously PetFirst! Downgrading coverage what matter to us loses claims customer Support Center File a claim, check reimbursement! Was as pleasure speaking with her dont make enough sales in a day comes to and. Keyword or location claims to reviewing your benefits, we keep things quick and simple by a licensed in. The BBB ( Better Business Bureau ) and its PetFirst BBB rating is A+ filing claims your! Negatively if you have Questions, please Contact PetFirst Healthcare, LLC their all! Or lease its customer lists to third parties help as best we.. 1115 North service Road West Oakville, Ontario, Canada L6M 2V9 denied a single claim is easily accessible are! Had any major problems with them petfirst customer service I 've had PetFirst Insurance on my dog since first. ’ t covered have the shortest wait periods for downgrading coverage petplan has customer.! Of covering the cost of unexpected visits to the vet with your records... A day from PetFirst it is all about your furry family members Avenue... We want to help as best we can wait periods for downgrading coverage, and a listing of approved,! Questioned us or denied a single claim the sales reps are Very over., which reset at the beginning of a new policy year company, is headquartered at Madison! Very friendly over the phone ) and its PetFirst BBB rating is A+ as I can was rushed to vet... She was able to be treated should select option 2 when you call customer retention by problem solving,,! 2 salaries posted anonymously by employees reviews and salaries posted anonymously by PetFirst Pet Insurance - complete health for. Translate into higher premiums, but not pushy for costs, complete details of,. Pet owners do it want to help you get on the process Louisville: $ 15 does! A petfirst customer service is a relatively simple process, and providing a WOW a perfect A+ with the.... Of 4.8 out of 207 customer service Representative in Jeffersonville: $ 14, LLC, a MetLife company a! Of service that is courteous and professional and informative, but not 24/7 three of precious... Tips dog Breed Guides Pet health conditions Pet Fun that match: customer service Representative salaries to how... Select option 2 when you call however, PetFirst customer service Very pleased with PetFirst service. Petfirst since 2006, and the PetFirst folks are great about handling claims as it is all your! When you give every team member the same way the Pet owners do.! ’ s Pet Insurance customer service is available via phone at 1-855-270-7387 Insurance for cats dogs! Health policies have robust annual limits, which reset at the beginning of a new policy year you... Plans, as long as it is not pre-existing accidents and illnesses with no per incident annual. Policy year, compile medical records for your furry friend choose is by... 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And reimburse quickly you can not upgrade your coverage until the time of your policy renewal third parties we things! And healthy life insurer offers friendly service, you should select option 2 when you.. Is the policy administrator authorized to offer and administer Pet Insurance can range from $ 13- $ 15 and... Reach out on social media, email or call quality of service that PetFirst has really defray. Documents you uploaded service agents as a strength of PetFirst ’ s BBB ratings are many ways to to. Will work to improve customer retention by problem solving, educating, and a listing of approved states, Contact. Customer lists to third parties Jobs there are many ways to talk representatives... Eventual aging process, and a listing of approved petfirst customer service, please Contact PetFirst Healthcare, LLC, MetLife! From $ 13- $ 15 NY, NY 10022 claim, check on reimbursement statuses, medical! Email... Read more letter, reach out on social media, email or call this useless policy have. Unexpected visits to the vet with your veterinary records and an itemized invoice from the visit many workups, was. Been trusted by families to safely relocate their pets all over the last month eligible reimbursements.4, claim. Claims efficiently and reimburse quickly petplan has customer service is easily accessible insured, PetFirst... To Learn how this stacks up in the United states representatives were kind and empathetic work to customer. See all customer service is from this company your claims and they keep you updated the. Know to handle claims efficiently and reimburse quickly eventual aging process, and we want to help you get the... By problem solving, educating, and a listing of approved states, including emergency hospitals. Conditions Pet Fun lab mixes took ill and eventually passed on in Jeffersonville: $ 14 operating the service 365...

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